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Shipping and Returns

Shipping and Returns

Delivery Terms and Conditions

  • Orders placed up to 3pm UK time are dispatched the following working day
  • Orders placed after 3pm UK time are dispatched within 2 days and on Fridays will be dispatched on Tuesday
  • Orders placed during a UK Bank Holiday weekend will be dispatched on the second working day after the Bank Holiday

UK Delivery

  • £12.00 – Standard – Tracked delivery(2-3 days)

*Some remote regions of the UK (i.e. Highlands & Islands) have limitations on Next Day/Special Guaranteed services.  For your security a signature from an adult (18+) is required to confirm delivery. 

  • If you are not at home to receive your parcel, our courier has the right to leave your parcel with a neighbour.
  • Please enter your address and postcode carefully. Unfortunately we cannot take responsibility for incorrect addresses supplied by our customers.
  • You may also arrange to have the goods collected from us if this is more convenient.
  • If you use a “safe place” option with your shipping method H&A 24/7 cannot be responsible for any non-delivery or non-receipt of parcels where the courier states that they have delivered the parcel per your instructions.

TRACKING INFORMATION

Your Tracking Code will be added to your order (and emailed to you) on the day your order is dispatched.

  • If you are ordering from outside the UK please ensure that the products can be delivered into your country.

 

Telephone Queries

We are happy to help you choose your options, offer information/advice over the telephone before you place an order.

Your Order Status

We update your Order Status whilst we are preparing, checking and despatching your order. Here are the most common order statuses:

  • Awaiting Fulfilment: Your order and payment have been received.  Thank you.
  • Awaiting Shipment: The order has been picked & packed, and is waiting for a Tracking Number to be assigned.
  • Shipped: It is on the way and has been assigned a Tracking Number.
  • Pending: There is a query on the order and we need to speak to you OR we have already spoken to you. You can view any Comments and Updates in the Notes section of your Order (if you have created an Account).  If we have not spoken to you or emailed you, please call or email us.

 

 

H & A 247 Sale or Return T&C for the sale of goods